Hello and welcome to another episode.

This week I chat with Jenae Kaska who gives us a fascinating insight into what it’s like to work for LinkedIn and specifically on the team that ran the @LinkedInHelp Twitter account…enjoy!

Jenae currently works for SmartRecruiters but previously spent nearly 10 years at the Omaha office of LinkedIn.

We cover a lot of ground from the company culture, employee engagement, the structure of the support function, and why certain parts are outsourced, to the most common questions and the most difficult ones. We touched on LinkedIn groups, user agreement violations, improvement suggestions, and finally the future direction under the new CEO.